Customer Support

A routing number is a unique, nine-digit number that functions as an address for your bank. Machias Savings Bank's routing number is 211274531. It is used for electronic transactions such as funds transfers, direct deposits, digital checks, and bill payments.

By clicking Order Checks You will visit the Harland Clark website where you can shop hundreds of available check designs. To make ordering faster, you will need your account number and our routing number, which is 211274531. Your 10-digit account number can be easily located on your checks. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 6:00 p.m. or Saturday from 8:00 a.m. - 12:00 p.m. The link to reordering checks can also be accessed in MSB Online under the Services Tab.

Our Internet Banking service, MSB Online, offers a secure access to your accounts when it is convenient for you. Once logged in, you can view your account balances, history, previous statements, transfer funds, make loan payments, and more. Be sure to use one of the following Browsers: Google Chrome, Mozilla Firefox, or Microsoft Edge. Does this convenient service interest you? Click here to sign up for Personal Banking or Business Banking.*Please note, you must be the primary owner of the account in order to complete the first time enrollment. The primary account holder can then set-up additional users after the initial account enrollment has been completed. If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m. Click here to learn more about MSB Online

We’re always on-and always looking out for you. With Alerts, you can be notified in real time, or near real time of activity such as:

• Account Alerts- Receive daily balance updates or be alerted if your balance falls below a certain amount.
• History Alerts- Receive Alerts when certain transactions post to your account.
• Online Transaction Alerts- Real Time Alerts to notify you of activity such as Funds Transfers, Address Changes, and more.
• Security Alerts- Notifications on Invalid Password attempt, ID Lock Out and more to keep your online account safe and secure.

Alerts can be sent to you by email, text, voice call, or secure messaging within MSB Online. How do you set up this time-saving service?

1. Log into MSB Online.
2. Click on the Settings Menu on the left-hand side of your screen.
3. Click on Alerts.
4. Click on New Alert
5. Use the drop-down menu to select the Alert you would like added to your account.
6. Complete the required fields and click Create Alert.

If you need assistance, please reach out to our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.-1 p.m.

To change your MSB Online Password or Access ID, you will need to log into MSB Online and click on Settings from the left-hand menu options. Next, click on Security Preferences and then choose Change Password or Change Login ID. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 6:00 p.m. or Saturday from 8:00 a.m. - 12:00 p.m.

Log into MSB Online, click on the deposit account then go to Transactions and click Export Transactions. Choose a cycle or enter a date range, and the desired export format (Excel.CSV, Microsoft Money.OFX, Quickbooks .QBO, Quicken .QFX). Finally, click Export. Should you need any help with this process please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m.

Do just about everything MSB Online allows, wherever and whenever it’s most convenient. Just download our free mobile banking app at the Apple Store or Google Play, and it’s like having a branch at your fingertips.

• Click here for the Apple App Store
• Click here for the Google Play Store

Yes, we offer External Account linking within MSB Online. Link your accounts at another financial institution by logging into MSB online and clicking on Services from the Menu. From there, click on Link External Account and enter the required information. Two "micro" deposits will be generated and sent to your external account for validation purposes. Once validated, you will be able to make transfers to and from your external account right in one convenient spot. Should you need any help with this process, please contact our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m.- 1 p.m.

To enroll in Banking by Text, open up MSB Online, choose “Settings”, select “Text Enrollment” and slide the Text Enrollment option to “On”. Text Banking: Data and Message Rates may apply. Most Machias Savings Bank accounts are enabled/supported for Text Enrollment. Now you can also do much of what you can do online, via text messaging. We’ve created a series of short commands, for instance BAL, XFER, and HIST, that will allow you to access your account information and manage your money simply and swiftly, right from your mobile phone. To enroll in Banking by Text, open up MSB Mobile and slide the Text Enrollment option to “On”. Data and Message Rates may apply. Most Machias Savings Bank accounts are enabled/supported for Text Enrollment.

With the press of a button, you can receive your account information and transfer funds or speak to a representative. MSB Phone Banking is a computerized telephone banking system that provides access to all commonly requested account information 24-hours a day, 7 days a week, using a touch tone phone at no fee. Balance information provided reflects current day activity. To access MSB Phone Banking, you just need your account number and PIN when you call 1-800-982-7179. Forgot your PIN? We're here to help! Simply call our Customer Service Department at 1-866-416-9302 Monday through Friday from 7:00 a.m. - 7:00 p.m. or Saturday from 8:00 a.m. - 5:00 p.m and Sunday 9 a.m. - 1 p.m.

Changing or updating your payment information across all your subscription services, recurring charges, streaming and subscriptions is a hassle. Whether you’ve had to get a new or replacement card or would like to change your payment account, it’s simple, seamless and secure with CardSwap™. All at once. All in one place. And from any of your devices. CardSwap™ works with more than 60 popular services including iTunes, Hulu, Amazon, Target, Starbucks, Uber, Walmart, Airbnb, Spotify, Venmo and more. And CardSwap™ remembers where you pay and lets you easily add subscriptions and services in the future. Get started now. Simply log in to your MSB Online account or the mobile banking app and click Services in the left-hand menu. Then click on CardSwap™ and follow the steps.

• Sending number: Our fraud text alerts will always come from 96923 or 73717. If it comes from another number, don’t respond! And remember, the bank will never ask you for your password or secure access code.
• Misspellings: It’s a red flag if words are misspelled. Is it valid if they can’t spell it right?
• Format: Our fraud texts alerts will be in this format
  • FreeMSG Machias Fraud Alert 800-241-5273 Verify 02Oct $152.11 Merchant Name on card 1234. Reply V if Valid or F is Fraud-Case Ref# Txt STOP to OptOut.

Contact our Customer Support Team if you ever receive a fake fraud text alert! You can also learn more about our Fraud Text Alerts in our Security Center: Fraud Text Alerts - Machias Bank (machiassavings.bank)